Key statistics
- Google shows review themes for 38,905 of the 53,215 US med spas in the MedSpaStandard directory, as of October 2026.
- “Knowledgeable staff” is a Google review theme at 12% of US med spas with review themes, according to MedSpaStandard directory data for October 2026.
- “Friendly staff” is a Google review theme at 11% of US med spas with review themes, according to MedSpaStandard directory data for October 2026.
- “Botox” is a Google review theme at 10% of US med spas with review themes, according to MedSpaStandard directory data for October 2026.
- “Lip filler” is a Google review theme at 8.6% of US med spas with review themes, according to MedSpaStandard directory data for October 2026.
- Wait time comes up as a review theme at 5.8% of med spas, according to MedSpaStandard directory data for October 2026.
- Price and value comes up as a review theme at 2.9% of med spas, according to MedSpaStandard directory data for October 2026.
- 3.0% of the 6,311,810 Google reviews of US med spas are 1-star, the reviews where most complaints sit, according to MedSpaStandard directory data for October 2026.
What do patients mention most in med spa reviews?
Google shows review themes for 38,905 of the 53,215 US med spas in our directory.
“Knowledgeable staff” is a Google review theme at 12% of US med spas with review themes.
“Friendly staff” is a Google review theme at 11% of US med spas with review themes.
“Kind staff” is a Google review theme at 11% of US med spas with review themes.
“Botox” is a Google review theme at 10% of US med spas with review themes.
“Lip filler” is a Google review theme at 8.6% of US med spas with review themes.
“Injector” is a Google review theme at 8.3% of US med spas with review themes.
“Comfortable atmosphere” is a Google review theme at 7.2% of US med spas with review themes.
“Caring staff” is a Google review theme at 6.8% of US med spas with review themes.
“Laser hair removal” is a Google review theme at 6.5% of US med spas with review themes.
“Skin care” is a Google review theme at 6.4% of US med spas with review themes.
“Results” is a Google review theme at 6.4% of US med spas with review themes.
“Thoroughness” is a Google review theme at 6.2% of US med spas with review themes.
Praise and complaint themes, grouped
Staff comes up as a review theme at 62% of med spas.
Results comes up as a review theme at 15% of med spas.
Wait time comes up as a review theme at 5.8% of med spas.
Cleanliness comes up as a review theme at 20% of med spas.
Painless or low-pain experience comes up as a review theme at 8.9% of med spas.
Price and value comes up as a review theme at 2.9% of med spas.
No-pressure sales comes up as a review theme at 4.7% of med spas.
How common are complaints?
3.0% of the 6,311,810 Google reviews of US med spas are 1-star, the reviews where most complaints sit.
What these numbers can't tell you
- Review themes are the topics Google extracts from reviews; Google does not say whether a theme is praise or a complaint, so we report how often each comes up.
- Ratings and review themes are Google's, as shown on each listing on the snapshot date; Google filters some reviews and does not publish how.
Frequently asked questions
What do people complain about at med spas?
Wait time comes up as a review theme at 5.8% of med spas, according to MedSpaStandard directory data for October 2026. 3.0% of the 6,311,810 Google reviews of US med spas are 1-star, the reviews where most complaints sit.
Sources and methodology
Our data. October 2026 snapshot of 53,215 US med spa Google listings and their websites. How we build these numbers
MedSpaStandard. (2026, October 30). Med Spa Reviews: Complaint and Praise Statistics 2026. https://medspastandard.com/statistics/med-spa-review-themes/
Medical disclaimer. MedSpaStandard is for education only and is not medical advice. Talk to a licensed provider about your own health, and check any provider's license with your state board.